Managing the Customer Experience in Healthcare
A lot has changed in just a few years. Patients today demand both high-quality healthcare and an exceptional patient experience. This is true across different age groups and generations. Healthcare providers need to embrace the concept of customer-driven interactions...
Beware These Healthcare Insurance Scams
The National Health Care Anti-Fraud Association estimates that healthcare fraud adds up to nearly $68 billion every year. These costs equal about three percent of the nation’s total spending on health care. Not only do these scams drive up the cost of healthcare for...
Patient Burnout: Many Avoid Doctor’s Visits Due to Poor Patient Experience
Are you happy with your healthcare? A survey from The Associated Press-NORC Center for Public Affairs Research revealed a troubling statistic: just 12% of adults say they believe the healthcare system in the US is handled extremely or very well. While healthcare...
Colorado Seeing Spike in RSV Cases
There has been a significant increase in Respiratory Syncytial Virus (RSV) in Colorado in recent weeks, occurring much earlier than usual, according to the Colorado Department of Public Health and Environment (CDPHE). RSV has overwhelmed emergency rooms in many parts...
COVID Cases Rising Again in Denver area
While it may feel like things are getting back to normal, COVID is still a concern in the Denver area. In November, hospitalizations for COVID increased for the first time since June, according to the Colorado Department of Public Health and Environment. 218 people...
Flu Season Hits Colorado Early, Get Vaccinated Now
If you haven’t gotten your flu shot yet this year, it’s time. Typically, the flu is more prominent in the middle of November, but not this year. It appears we’re going to have a much earlier flu season. Hospitals nationwide are seeing an increase in flu symptoms,...
Another Victim of COVID: Honesty
A newly-released University of Utah Health study revealed that more than 40% of Americans surveyed were less than honest about whether they had COVID or complied with preventative measures. 1,700 people were asked about how they talked about their COVID or vaccination...
Stigma about Mental Health Is Preventing Many from Receiving the Treatment They Need
The Denver Department of Public Health & Environment (DDPHE) is launching a public campaign to address the stigma associated with mental health, one of the key reasons people suffering from mental health don’t seek treatment. What You Say Matters is an education...
Denver Receives $4.7 Million in Settlement over Opioids, Will Increase Prevention, Training, Infrastructure, and Support
Colorado is set to receive $33.8 million over the next 18 years in the battle against opioid addiction. Areas around the state will split $18 million now with Denver being the recipient of $4.7 million from the settlement of lawsuits. “The opioid epidemic has taken a...
What Employees Want in 2022 and What Employers Are Doing
The level of volatility in the workplace hasn’t slowed in the last two years. The labor shortage, the largest quit rates in history, and the highest inflation levels in decades have all combined to make for another challenging year. Here are some of the trends...